The My Flying Box team is ready to help you if you encounter any issues during your shipping process or at the retrieval of your parcel.

You have the possibility to contact us by signaling an incident relating to a parcel shipment by opening a ticket on your customer area. For this, open the concerned shipment tab and click on "Open a ticket". Select the motive of this ticket and give a little more detail in the body of the message.

If you do not have access to your account, you can also directly contact us by e-mail or by phone through our contact page. You will then receive a personalised help according to the problem encountered.