{"id":522,"date":"2019-12-10T10:30:13","date_gmt":"2019-12-10T09:30:13","guid":{"rendered":"https:\/\/www-beta.myflyingbox.com\/?page_id=522"},"modified":"2024-04-24T10:01:35","modified_gmt":"2024-04-24T08:01:35","slug":"support","status":"publish","type":"page","link":"https:\/\/www.myflyingbox.com\/en\/aide-et-assistance-faq\/","title":{"rendered":"Support"},"content":{"rendered":"<p>[et_pb_section fb_built=\u00a0\u00bb1&Prime; _builder_version=\u00a0\u00bb4.24.2&Prime; background_image=\u00a0\u00bbhttps:\/\/www.myflyingbox.com\/wp-content\/uploads\/2024\/04\/Hero_baner_background.jpg\u00a0\u00bb custom_padding=\u00a0\u00bb0px||0px|||\u00a0\u00bb da_disable_devices=\u00a0\u00bboff|off|off\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb da_is_popup=\u00a0\u00bboff\u00a0\u00bb da_exit_intent=\u00a0\u00bboff\u00a0\u00bb da_has_close=\u00a0\u00bbon\u00a0\u00bb da_alt_close=\u00a0\u00bboff\u00a0\u00bb da_dark_close=\u00a0\u00bboff\u00a0\u00bb da_not_modal=\u00a0\u00bbon\u00a0\u00bb da_is_singular=\u00a0\u00bboff\u00a0\u00bb da_with_loader=\u00a0\u00bboff\u00a0\u00bb da_has_shadow=\u00a0\u00bbon\u00a0\u00bb][et_pb_row admin_label=\u00a0\u00bbBuild Your Portfolio\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; custom_padding=\u00a0\u00bb70px|0px|0px|0px||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.16&Prime; custom_padding=\u00a0\u00bb|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.24.2&Prime; text_font=\u00a0\u00bbPoppins||||||||\u00a0\u00bb text_text_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb header_font=\u00a0\u00bbPoppins|700|||||||\u00a0\u00bb header_text_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb header_font_size=\u00a0\u00bb55px\u00a0\u00bb custom_margin=\u00a0\u00bb20px||20px||false|false\u00a0\u00bb custom_margin_tablet=\u00a0\u00bb40px||||false|false\u00a0\u00bb custom_margin_phone=\u00a0\u00bb35px||20px||false|false\u00a0\u00bb custom_margin_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb custom_padding=\u00a0\u00bb||0px|||\u00a0\u00bb header_font_size_tablet=\u00a0\u00bb40px\u00a0\u00bb header_font_size_phone=\u00a0\u00bb32px\u00a0\u00bb header_font_size_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb header_line_height_tablet=\u00a0\u00bb\u00a0\u00bb header_line_height_phone=\u00a0\u00bb1.2em\u00a0\u00bb header_line_height_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h1 style=\"text-align: center;\"><span>Obtenez une assistance sur mesure<\/span><\/h1>\n<p>[\/et_pb_text][et_pb_divider color=\u00a0\u00bb#FFD400&Prime; divider_weight=\u00a0\u00bb4px\u00a0\u00bb disabled_on=\u00a0\u00bboff|off|off\u00a0\u00bb _builder_version=\u00a0\u00bb4.24.2&Prime; background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb max_width=\u00a0\u00bb10%\u00a0\u00bb max_width_tablet=\u00a0\u00bb15%\u00a0\u00bb max_width_phone=\u00a0\u00bb15%\u00a0\u00bb max_width_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb||10px|\u00a0\u00bb animation_style=\u00a0\u00bbzoom\u00a0\u00bb animation_direction=\u00a0\u00bbleft\u00a0\u00bb saved_tabs=\u00a0\u00bball\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_divider][et_pb_text _builder_version=\u00a0\u00bb4.24.2&Prime; text_font=\u00a0\u00bbPoppins||||||||\u00a0\u00bb text_text_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb text_font_size=\u00a0\u00bb16px\u00a0\u00bb text_line_height=\u00a0\u00bb1.9em\u00a0\u00bb header_4_font=\u00a0\u00bb|700|||||||\u00a0\u00bb header_4_font_size=\u00a0\u00bb16px\u00a0\u00bb header_4_line_height=\u00a0\u00bb1.9em\u00a0\u00bb custom_margin=\u00a0\u00bb20px||20px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb0px||1px|||\u00a0\u00bb animation_style=\u00a0\u00bbzoom\u00a0\u00bb animation_intensity_zoom=\u00a0\u00bb6%\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p style=\"text-align: center;\">Connectez-vous \u00e0 votre compte pour pouvoir ouvrir un ticket sur <br \/>l&rsquo;exp\u00e9dition concern\u00e9e.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00a0\u00bb1_2,1_2&Prime; 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_builder_version=\u00a0\u00bb4.16&Prime; custom_padding=\u00a0\u00bb0px|||||\u00a0\u00bb da_disable_devices=\u00a0\u00bboff|off|off\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb da_is_popup=\u00a0\u00bboff\u00a0\u00bb da_exit_intent=\u00a0\u00bboff\u00a0\u00bb da_has_close=\u00a0\u00bbon\u00a0\u00bb da_alt_close=\u00a0\u00bboff\u00a0\u00bb da_dark_close=\u00a0\u00bboff\u00a0\u00bb da_not_modal=\u00a0\u00bbon\u00a0\u00bb da_is_singular=\u00a0\u00bboff\u00a0\u00bb da_with_loader=\u00a0\u00bboff\u00a0\u00bb da_has_shadow=\u00a0\u00bbon\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.24.2&Prime; custom_margin=\u00a0\u00bb||||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb||||false|false\u00a0\u00bb custom_css_before=\u00a0\u00bb.helpie-faq.accordions .collection-title {|| display: none !important;||}\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.16&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.24.2&Prime; custom_margin=\u00a0\u00bb||20px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb27px|||||\u00a0\u00bb custom_css_before=\u00a0\u00bb.helpie-faq.accordions .collection-title {|| display: none !important;||}\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<section id='' \n                class='helpie-faq accordions faq-toggle custom-styles' \n                data-collection='' \n                data-pagination='0' \n                data-search='0' \n                data-pagination-enabled='0'\n                role='region'\n                aria-label='FAQ Section'\n                aria-live='polite'><form class=\"search\" onSubmit=\"return false;\"><div class=\"search__wrapper\"><input type=\"text\" class=\"search__input\" aria-label=\"Search\" role=\"searchbox\" placeholder=\"Rechercher\"><span class=\"search__icon\"><svg class=\"svg-icon--search\" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 22 22\">\r\n                        <g fill=\"none\" stroke=\"#171717\">\r\n                            <path stroke-linecap=\"square\" stroke-width=\"2\" d=\"M18.5 18.3l-5.4-5.4\"\/>\r\n                            <circle cx=\"8\" cy=\"8\" r=\"7\" stroke-width=\"2\"\/>\r\n                        <\/g>\r\n                    <\/svg><\/span><\/div><div class=\"search__message\"><\/div><\/form><article class=\"accordion \"><div class='helpie-faq-row'><div class='helpie-faq-col helpie-faq-col-12' ><ul><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-677\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-677\"\r\n                data-id=\"post-677\" \r\n                data-item=\"hfaq-post-677\" data-slug=\"livreur-prendre-colis\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Le livreur n'est pas pass\u00e9 prendre mon colis : que dois-je faire?<\/div><\/div><div id=\"accordion-content-post-677\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-677\"\r\n                style=\"background:#FCFCFC;\">\r\n<p class=\"wp-block-paragraph\">Si le livreur n&rsquo;est pas pass\u00e9 prendre votre colis, merci de v\u00e9rifier en premier lieu que :<br \/>&#8211; L\u2019adresse d\u2019enl\u00e8vement est correcte et compl\u00e8te.<br \/>&#8211; Le num\u00e9ro de t\u00e9l\u00e9phone, originaire du pays de l&rsquo;enl\u00e8vement, est correct.<br \/>&#8211; L\u2019exp\u00e9diteur \u00e9tait sur place.<br \/><br \/>Apr\u00e8s v\u00e9rification des informations ci-dessus, ouvrez ensuite un ticket dans votre espace client en indiquant vos instructions pour r\u00e9aliser un nouvel enl\u00e8vement.<\/p>\r\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-675\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-675\"\r\n                data-id=\"post-675\" \r\n                data-item=\"hfaq-post-675\" data-slug=\"recuperer-identifiant-mot-de-passe\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">J'ai oubli\u00e9 mon identifiant et\/ou mon mot de passe : comment puis-je les r\u00e9cup\u00e9rer?<\/div><\/div><div id=\"accordion-content-post-675\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-675\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">Si vous avez oubli\u00e9 votre identifiant et\/ou votre mot de passe, il est possible de les r\u00e9cup\u00e9rer.<br>Premi\u00e8rement, votre identifiant correspond \u00e0 l&rsquo;adresse e-mail renseign\u00e9e lors de la cr\u00e9ation de votre compte.<br>Enfin, si vous avez seulement oubli\u00e9 votre mot de passe, vous avez la possibilit\u00e9 de le r\u00e9cup\u00e9rer en cliquant sur \u00ab\u00a0Mot de passe oubli\u00e9 ?\u00a0\u00bb situ\u00e9 sous le formulaire de connexion. Remplissez votre adresse e-mail pour recevoir, dans votre boite de r\u00e9ception, un lien vous permettant de renseigner un nouveau mot de passe.<\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-669\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-669\"\r\n                data-id=\"post-669\" \r\n                data-item=\"hfaq-post-669\" data-slug=\"assurance-que-choisir\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Quelle protection choisir pour votre exp\u00e9dition ?<\/div><\/div><div id=\"accordion-content-post-669\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-669\"\r\n                style=\"background:#FCFCFC;\">\r\n<p class=\"wp-block-paragraph\">Pour prot\u00e9ger votre marchandise, vous pouvez choisir de souscrire \u00e0 deux types de protection : <br \/>&#8211; La Garantie Standard My Flying Box, incluse par d\u00e9faut pour tous nos services. Elle\u00a0 couvre la perte ou le vol de votre colis par le transporteur lors de l&rsquo;exp\u00e9dition. En revanche, le plafond de cette couverture est de 50\u20ac maximum par exp\u00e9dition.<br \/>&#8211; La Garantie Compl\u00e9mentaire My Flying Box, qui vous est fortement conseill\u00e9e de choisir lorsque la valeur de votre marchandise est sup\u00e9rieure \u00e0 50\u20ac ou par exemple lorsque votre exp\u00e9dition est fragile (ex: objets fragiles ou bouteille de vin).<br \/><strong>Attention, les conditions sont sp\u00e9cifiques \u00e0 chaque exp\u00e9dition. Si la Garantie Standard est syst\u00e9matiquement applicable, la Garantie compl\u00e9mentaire quant \u00e0 elle peut ne pas \u00eatre disponible en fonction des caract\u00e9ristiques de votre exp\u00e9dition. Veuillez consulter syst\u00e9matiquement les conditions applicables lors de votre commande.<\/strong><\/p>\r\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-666\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-666\"\r\n                data-id=\"post-666\" \r\n                data-item=\"hfaq-post-666\" data-slug=\"comment-puis-je-obtenir-un-devis\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Comment puis-je obtenir un devis?<\/div><\/div><div id=\"accordion-content-post-666\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-666\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">Gr\u00e2ce \u00e0 My Flying Box, vous pouvez obtenir facilement des devis sur les exp\u00e9ditions que vous souhaitez r\u00e9aliser. Les tarifs sont n\u00e9goci\u00e9s sp\u00e9cialement pour vous afin que vous puissiez choisir le service de transport r\u00e9pondant le mieux \u00e0 vos besoins. <br><br>Voici les diff\u00e9rentes \u00e9tapes \u00e0 suivre :<br>&#8211; Tout d&rsquo;abord, cr\u00e9ez votre compte soci\u00e9t\u00e9.<br>&#8211; Validez l&rsquo;e-mail d&rsquo;inscription se trouvant dans votre boite de r\u00e9ception.<br>&#8211; Rendez-vous ensuite \u00e0 la page Devis\u00a0de votre espace client.<br>&#8211; Vous pouvez d\u00e9sormais compl\u00e9ter les champs pays, dimensions et poids\u00a0relatifs \u00e0 votre marchandise.<br>&#8211; Enfin, comparez d\u00e8s maintenant les offres disponibles !<\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-664\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-664\"\r\n                data-id=\"post-664\" \r\n                data-item=\"hfaq-post-664\" data-slug=\"trouver-point-retrait-depot\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">O\u00f9 se trouve mon point de retrait ou de d\u00e9p\u00f4t le plus proche?<\/div><\/div><div id=\"accordion-content-post-664\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-664\"\r\n                style=\"background:#FCFCFC;\">\r\n<p class=\"wp-block-paragraph\">Lors de vos envois, vous avez la possibilit\u00e9 d&rsquo;opter pour la collecte \u00e0 domicile ainsi que la livraison classique, mais vous pouvez \u00e9galement d\u00e9poser et r\u00e9cup\u00e9rer vos colis en point de d\u00e9p\u00f4t ou de retrait.<br \/>Selon les diff\u00e9rents services propos\u00e9s, voici comment trouver lequel est le plus proche de vous :<br \/>&#8211; Si vous avez choisi une solution de type \u00ab\u00a0poste\u00a0\u00bb telles que <a href=\"https:\/\/www.myflyingbox.com\/transporteurs\/envoyer-un-colis-avec-colissimo\/\">Colissimo<\/a>, <a href=\"https:\/\/www.myflyingbox.com\/transporteurs\/envoyer-un-colis-avec-usps\/\">USPS<\/a> ou <a href=\"https:\/\/www.myflyingbox.com\/transporteurs\/bpost\/\">Bpost<\/a>, le point de d\u00e9p\u00f4t ou de retrait le plus proche sera votre bureau de poste.<br \/>&#8211; Si vous avez choisi une solution de type \u00ab\u00a0Relais\u00a0\u00bb telles que <a href=\"https:\/\/www.myflyingbox.com\/transporteurs\/mondial-relay\/\">Mondial Relay<\/a>, <a href=\"https:\/\/www.myflyingbox.com\/transporteurs\/chronopost\/\">Chrono Relais<\/a> ou <a href=\"https:\/\/www.myflyingbox.com\/transporteurs\/ups\/\">Access Point UPS<\/a>, rendez-vous sur le site du transporteur ou dans votre espace client pour trouver le point de d\u00e9p\u00f4t ou de retrait le plus proche.<\/p>\r\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-662\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-662\"\r\n                data-id=\"post-662\" \r\n                data-item=\"hfaq-post-662\" data-slug=\"reclamation-facture\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Puis-je \u00e9mettre une r\u00e9clamation concernant ma facture?<\/div><\/div><div id=\"accordion-content-post-662\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-662\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">Si vous rencontrez un probl\u00e8me avec l&rsquo;une de vos factures, vous pouvez \u00e9mettre une r\u00e9clamation aupr\u00e8s de notre service client. <br>En effet, vous disposez pour cela d&rsquo;un d\u00e9lai de contestation de 30 jours une fois votre facture \u00e9mise. Il vous suffit de vous connecter sur votre espace client et d&rsquo;ouvrir un ticket sur l&rsquo;exp\u00e9dition concern\u00e9e.<br><br><\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-660\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-660\"\r\n                data-id=\"post-660\" \r\n                data-item=\"hfaq-post-660\" data-slug=\"informations-expedition-enregistrees\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Puis-je pr\u00e9-enregistrer dans mon compte les informations d'exp\u00e9dition d\u00e9j\u00e0 renseign\u00e9es lors de mes pr\u00e9c\u00e9dentes exp\u00e9ditions?<\/div><\/div><div id=\"accordion-content-post-660\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-660\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">Vos informations d&rsquo;exp\u00e9dition pourront \u00eatre pr\u00e9-enregistr\u00e9es sur votre compte :<br>&#8211; Le carnet d&rsquo;adresses pourra \u00eatre enregistr\u00e9 au fur et \u00e0 mesure des saisies. Il pourra aussi \u00eatre int\u00e9gr\u00e9 \u00e0 partir d&rsquo;un fichier XLS ou CSV.<br>&#8211; Les dimensions et poids de vos colis pourront \u00e9galement \u00eatre pr\u00e9-enregistr\u00e9s.<\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-658\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-658\"\r\n                data-id=\"post-658\" \r\n                data-item=\"hfaq-post-658\" data-slug=\"devise\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Puis-je avoir le choix de payer dans une autre devise que celle que l'on me propose?<\/div><\/div><div id=\"accordion-content-post-658\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-658\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">Vous pouvez payer dans la devise de votre choix. Si votre devise n&rsquo;est pas propos\u00e9e, merci de prendre contact avec nous par l&rsquo;interm\u00e9diaire de notre Centre d&rsquo;aide.<\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-652\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-652\"\r\n                data-id=\"post-652\" \r\n                data-item=\"hfaq-post-652\" data-slug=\"a-quelle-date-serais-je-facture-par-my-flying-box\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">A quelle date serais-je factur\u00e9 par My Flying Box?<\/div><\/div><div id=\"accordion-content-post-652\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-652\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">Les factures sont \u00e9mises \u00e0 la semaine, \u00e0 la quinzaine mais aussi au mois en fonction de votre mode de paiement. Votre facture :<br><br>&#8211; Pour les comptes pr\u00e9pay\u00e9s (carte bancaire : Visa, Mastercard ou Maestro) : facture hebdomadaire.<br><br>&#8211; Pour les pr\u00e9l\u00e8vements automatiques : cycle de factures \u00e0 15 ou 30 jours selon l&rsquo;encours et suivant le besoin du client.<\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-650\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-650\"\r\n                data-id=\"post-650\" \r\n                data-item=\"hfaq-post-650\" data-slug=\"quels-moyens-de-paiement-puis-je-utiliser\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Quels moyens de paiement puis-je utiliser?<\/div><\/div><div id=\"accordion-content-post-650\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-650\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">Plusieurs moyens de paiement vous sont propos\u00e9s, vous pouvez :<br>&#8211; Cr\u00e9diter votre compte sur votre espace client \u00e0 l&rsquo;aide de votre carte bancaire : Visa, Mastercard, Maestro <br>&#8211; B\u00e9n\u00e9ficier d&rsquo;un encours sous conditions en optant pour le pr\u00e9l\u00e8vement automatique \u00e0 15 ou 30 jours date de facture.<\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-634\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-634\"\r\n                data-id=\"post-634\" \r\n                data-item=\"hfaq-post-634\" data-slug=\"comment-suivre-mon-colis\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Comment puis-je suivre mon colis?<\/div><\/div><div id=\"accordion-content-post-634\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-634\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">Il est possible de suivre votre colis directement sur notre plateforme. <br>Vous pourrez ainsi acc\u00e9der au suivi de votre envoi sur votre compte client dans la rubrique \u00ab\u00a0Mes commandes\u00a0\u00bb.<\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-618\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-618\"\r\n                data-id=\"post-618\" \r\n                data-item=\"hfaq-post-618\" data-slug=\"lieu-de-travail-livraison\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Mon destinataire est un professionnel : pourra-t-il \u00eatre livr\u00e9 \u00e0 son lieu de travail?<\/div><\/div><div id=\"accordion-content-post-618\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-618\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">Il est possible pour les professionnels d&rsquo;obtenir une livraison de leur colis directement sur leur lieu de travail. <br>En revanche, votre destinataire devra prendre des mesures n\u00e9cessaires \u00e0 la bonne livraison de votre exp\u00e9dition :<br>&#8211; Il faut tout d&rsquo;abord que le professionnel demande l&rsquo;autorisation de son employeur. Si celui-ci accepte, la livraison sur son lieu de travail pourra \u00eatre possible.<br>&#8211; Il est \u00e9galement n\u00e9cessaire de pr\u00e9venir en amont le service d&rsquo;accueil de l&rsquo;entreprise ou bien la personne en charge de la r\u00e9cup\u00e9ration du colis. <br>&#8211; Enfin, le nom de la soci\u00e9t\u00e9 ainsi que le nom et pr\u00e9nom du destinataire doivent \u00eatre clairement mentionn\u00e9s. L&rsquo;accueil de la soci\u00e9t\u00e9 devra \u00eatre en mesure d&rsquo;identifier pr\u00e9cis\u00e9ment l&#8217;employ\u00e9 concern\u00e9 par la livraison pour r\u00e9ceptionner le colis. N&rsquo;h\u00e9sitez pas \u00e0 laisser votre num\u00e9ro de t\u00e9l\u00e9phone afin que le livreur puisse vous contacter en cas de probl\u00e8mes.<\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-611\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-611\"\r\n                data-id=\"post-611\" \r\n                data-item=\"hfaq-post-611\" data-slug=\"probleme-nous-contacter\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Je rencontre un probl\u00e8me : comment puis-je vous contacter?<\/div><\/div><div id=\"accordion-content-post-611\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-611\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">L&rsquo;\u00e9quipe de My Flying Box est \u00e0 votre disposition pour vous\naider si vous rencontrez des difficult\u00e9s sur l&rsquo;exp\u00e9dition ou la r\u00e9ception de\nvos colis.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Vous avez la possibilit\u00e9 de nous contacter en signalant un probl\u00e8me relatif \u00e0 un envoi en ouvrant un ticket sur votre espace client. Pour cela, ouvrez l&rsquo;exp\u00e9dition concern\u00e9e et cliquez sur \u00ab\u00a0Ouvrir un ticket\u00a0\u00bb. S\u00e9lectionnez votre motif d&rsquo;ouverture du ticket et donnez plus de d\u00e9tails dans le corps du message.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Si vous n&rsquo;avez pas acc\u00e8s \u00e0 votre compte client, vous pouvez \u00e9galement nous contacter directement par e-mail ou par t\u00e9l\u00e9phone par le biais de notre page contact. Vous obtiendrez alors une assistance personnalis\u00e9e en fonction de la situation rencontr\u00e9e.<\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-609\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-609\"\r\n                data-id=\"post-609\" \r\n                data-item=\"hfaq-post-609\" data-slug=\"clients-suivi-commande\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Mes clients auront-ils acc\u00e8s au suivi de leur commande?<\/div><\/div><div id=\"accordion-content-post-609\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-609\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">Vos clients auront acc\u00e8s au suivi de leur commande directement dans leur espace client sur votre site e-commerce. Il s&rsquo;affichera sur la fiche relative \u00e0 l&rsquo;exp\u00e9dition concern\u00e9e.<\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-607\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-607\"\r\n                data-id=\"post-607\" \r\n                data-item=\"hfaq-post-607\" data-slug=\"my-flying-box-visible-site-ecommerce\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">My Flying Box est-il visible sur mon site e-commerce?<\/div><\/div><div id=\"accordion-content-post-607\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-607\"\r\n                style=\"background:#FCFCFC;\">\r\n<p class=\"wp-block-paragraph\">La marque My Flying Box ne sera pas visible sur votre site e-commerce. <strong>En effet, notre module de livraison est int\u00e9gr\u00e9 en marque blanche sur votre site. <\/strong>C&rsquo;est pourquoi, My Flying Box ne sera pas mentionn\u00e9 sur l&rsquo;espace d\u00e9di\u00e9 \u00e0 vos clients.<br \/>Le module se fond automatiquement avec les param\u00e8tres graphiques de votre site. Vos clients b\u00e9n\u00e9ficient alors de notre service tout en gardant la personnalisation de vos produits \u00e0 votre image (charte graphique, design, couleur\u2026).<\/p>\r\n<\/div><\/li><\/ul><\/div><\/div><\/article><\/section>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; admin_label=\u00a0\u00bbFooter\u00a0\u00bb _builder_version=\u00a0\u00bb4.24.2&Prime; background_color=\u00a0\u00bb#f7f8fc\u00a0\u00bb background_image=\u00a0\u00bbhttps:\/\/www.myflyingbox.com\/wp-content\/uploads\/2024\/04\/Hero_baner_background.jpg\u00a0\u00bb custom_padding=\u00a0\u00bb53px|0px|50px|0px||\u00a0\u00bb animation_style=\u00a0\u00bbzoom\u00a0\u00bb animation_direction=\u00a0\u00bbbottom\u00a0\u00bb animation_intensity_zoom=\u00a0\u00bb6%\u00a0\u00bb animation_starting_opacity=\u00a0\u00bb100%\u00a0\u00bb da_disable_devices=\u00a0\u00bboff|off|off\u00a0\u00bb saved_tabs=\u00a0\u00bball\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb 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custom_padding=\u00a0\u00bb|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.24.2&Prime; text_font=\u00a0\u00bbPoppins||||||||\u00a0\u00bb header_font=\u00a0\u00bbPoppins||||||||\u00a0\u00bb header_text_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb header_2_font=\u00a0\u00bbPoppins|700|||||||\u00a0\u00bb header_2_text_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb custom_margin=\u00a0\u00bb||||false|false\u00a0\u00bb header_2_font_size_tablet=\u00a0\u00bb32px\u00a0\u00bb header_2_font_size_phone=\u00a0\u00bb32px\u00a0\u00bb header_2_font_size_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h2>Contactez l&rsquo;\u00e9quipe de My Flying Box<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.16&Prime; text_font=\u00a0\u00bb||||||||\u00a0\u00bb text_text_color=\u00a0\u00bb#999999&Prime; text_font_size=\u00a0\u00bb16px\u00a0\u00bb text_line_height=\u00a0\u00bb1.9em\u00a0\u00bb header_4_font=\u00a0\u00bb|700|||||||\u00a0\u00bb header_4_font_size=\u00a0\u00bb16px\u00a0\u00bb header_4_line_height=\u00a0\u00bb1.9em\u00a0\u00bb animation_style=\u00a0\u00bbzoom\u00a0\u00bb animation_intensity_zoom=\u00a0\u00bb6%\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]Notre \u00e9quipe est \u00e0 votre disposition pour vous apporter de l&rsquo;aide sur vos exp\u00e9ditions.[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_3&Prime; _builder_version=\u00a0\u00bb4.16&Prime; custom_padding=\u00a0\u00bb|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_button button_url=\u00a0\u00bb@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjE2NzkifX0=@\u00a0\u00bb button_text=\u00a0\u00bbNous contacter\u00a0\u00bb 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fb_built=\u00a0\u00bb1&Prime; admin_label=\u00a0\u00bbSection\u00a0\u00bb _builder_version=\u00a0\u00bb4.22.1&Prime; background_color=\u00a0\u00bb#242424&Prime; custom_padding=\u00a0\u00bb25px||25px||false|false\u00a0\u00bb da_disable_devices=\u00a0\u00bboff|off|off\u00a0\u00bb global_module=\u00a0\u00bb249&Prime; saved_tabs=\u00a0\u00bball\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb collapsed=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb da_is_popup=\u00a0\u00bboff\u00a0\u00bb da_exit_intent=\u00a0\u00bboff\u00a0\u00bb da_has_close=\u00a0\u00bbon\u00a0\u00bb da_alt_close=\u00a0\u00bboff\u00a0\u00bb da_dark_close=\u00a0\u00bboff\u00a0\u00bb da_not_modal=\u00a0\u00bbon\u00a0\u00bb da_is_singular=\u00a0\u00bboff\u00a0\u00bb da_with_loader=\u00a0\u00bboff\u00a0\u00bb da_has_shadow=\u00a0\u00bbon\u00a0\u00bb][et_pb_row column_structure=\u00a0\u00bb1_4,1_4,1_4,1_4&Prime; _builder_version=\u00a0\u00bb4.21.0&Prime; collapsed=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_4&Prime; _builder_version=\u00a0\u00bb4.16&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.21.0&Prime; text_font=\u00a0\u00bbPoppins||||||||\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb||20px||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h4><span style=\"color: #ffffff;\">Notre offre<\/span><\/h4>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.24.2&Prime; text_text_color=\u00a0\u00bb#b3b3b3&Prime; text_orientation=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb||0px||false|false\u00a0\u00bb link_option_url=\u00a0\u00bbhttps:\/\/www.myflyingbox.com\/transporteurs\/\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p><a href=\"https:\/\/www.myflyingbox.com\/transporteurs\/\" title=\"Exp\u00e9diez vos colis avec nos transporteurs partenaires\" style=\"color: #b3b3b3;\">Transporteurs<\/a><\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.21.0&Prime; _dynamic_attributes=\u00a0\u00bblink_option_url\u00a0\u00bb text_text_color=\u00a0\u00bb#b3b3b3&Prime; text_orientation=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb||0px||false|false\u00a0\u00bb link_option_url=\u00a0\u00bb@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjEyMjIifX0=@\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p><a href=\"https:\/\/www.myflyingbox.com\/pays\/\" title=\"Exp\u00e9diez vos colis \u00e0 l'international\" style=\"color: #b3b3b3;\">Pays<\/a><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_4&Prime; _builder_version=\u00a0\u00bb4.16&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.21.0&Prime; text_font=\u00a0\u00bbPoppins||||||||\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb||20px||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h4><span style=\"color: #ffffff;\">Ressources<\/span><\/h4>\n<p>[\/et_pb_text][et_pb_text admin_label=\u00a0\u00bbTexte\u00a0\u00bb _builder_version=\u00a0\u00bb4.21.0&Prime; _dynamic_attributes=\u00a0\u00bblink_option_url\u00a0\u00bb text_text_color=\u00a0\u00bb#b3b3b3&Prime; text_orientation=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb||0px||false|false\u00a0\u00bb link_option_url=\u00a0\u00bb@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjEwMjE1In19@\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>Module Prestashop<\/p>\n<p>[\/et_pb_text][et_pb_text admin_label=\u00a0\u00bbTexte\u00a0\u00bb _builder_version=\u00a0\u00bb4.21.0&Prime; text_text_color=\u00a0\u00bb#b3b3b3&Prime; text_orientation=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb||0px||false|false\u00a0\u00bb link_option_url=\u00a0\u00bbhttps:\/\/dashboard.myflyingbox.com\/fr\/docs\/api\/v2&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>Documentation API<\/p>\n<p>[\/et_pb_text][et_pb_text admin_label=\u00a0\u00bbTexte\u00a0\u00bb _builder_version=\u00a0\u00bb4.21.0&Prime; _dynamic_attributes=\u00a0\u00bblink_option_url\u00a0\u00bb text_text_color=\u00a0\u00bb#b3b3b3&Prime; text_orientation=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb||0px||false|false\u00a0\u00bb link_option_url=\u00a0\u00bb@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjUyMiJ9fQ==@\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>Aide et assistance<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_4&Prime; _builder_version=\u00a0\u00bb4.16&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text admin_label=\u00a0\u00bbTexte\u00a0\u00bb _builder_version=\u00a0\u00bb4.24.2&Prime; text_font=\u00a0\u00bbPoppins||||||||\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb||20px||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h4><span style=\"color: #ffffff;\">A propos<br \/><\/span><\/h4>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.24.2&Prime; _dynamic_attributes=\u00a0\u00bblink_option_url\u00a0\u00bb text_text_color=\u00a0\u00bb#b3b3b3&Prime; text_orientation=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb||0px||false|false\u00a0\u00bb link_option_url=\u00a0\u00bb@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjM1MTEifX0=@\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>Mentions l\u00e9gales<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.24.2&Prime; text_text_color=\u00a0\u00bb#b3b3b3&Prime; text_orientation=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb||0px||false|false\u00a0\u00bb link_option_url=\u00a0\u00bbhttps:\/\/dashboard.myflyingbox.com\/fr\/terms\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>CGV<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.21.0&Prime; _dynamic_attributes=\u00a0\u00bblink_option_url\u00a0\u00bb text_text_color=\u00a0\u00bb#b3b3b3&Prime; text_orientation=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb||0px||false|false\u00a0\u00bb link_option_url=\u00a0\u00bb@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjE2NzkifX0=@\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p><a href=\"https:\/\/www.myflyingbox.com\/contact\/\" title=\"Contacter My Flying Box\" style=\"color: #b3b3b3;\">Contact<\/a><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_4&Prime; _builder_version=\u00a0\u00bb4.16&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text admin_label=\u00a0\u00bbTexte\u00a0\u00bb _builder_version=\u00a0\u00bb4.21.0&Prime; text_font=\u00a0\u00bbPoppins||||||||\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb||20px||false|false\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h4><span style=\"color: #ffffff;\">Suivez-nous<br \/>\n<\/span><\/h4>\n<p>[\/et_pb_text][et_pb_social_media_follow admin_label=\u00a0\u00bbSuivez-nous sur les r\u00e9seaux sociaux\u00a0\u00bb _builder_version=\u00a0\u00bb4.24.2&Prime; text_orientation=\u00a0\u00bbcenter\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_social_media_follow_network social_network=\u00a0\u00bbfacebook\u00a0\u00bb url=\u00a0\u00bbhttps:\/\/www.facebook.com\/myflyingbox\u00a0\u00bb icon_color=\u00a0\u00bb#242424&Prime; use_icon_font_size=\u00a0\u00bbon\u00a0\u00bb icon_font_size=\u00a0\u00bb20px\u00a0\u00bb _builder_version=\u00a0\u00bb4.21.0&Prime; background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb background_enable_color=\u00a0\u00bbon\u00a0\u00bb border_radii=\u00a0\u00bbon|7px|7px|7px|7px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb follow_button=\u00a0\u00bboff\u00a0\u00bb url_new_window=\u00a0\u00bbon\u00a0\u00bb]facebook[\/et_pb_social_media_follow_network][et_pb_social_media_follow_network social_network=\u00a0\u00bbinstagram\u00a0\u00bb url=\u00a0\u00bbhttps:\/\/www.instagram.com\/valerie_mfb\/\u00a0\u00bb icon_color=\u00a0\u00bb#242424&Prime; use_icon_font_size=\u00a0\u00bbon\u00a0\u00bb icon_font_size=\u00a0\u00bb20px\u00a0\u00bb _builder_version=\u00a0\u00bb4.22.2&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb background_enable_color=\u00a0\u00bbon\u00a0\u00bb border_radii=\u00a0\u00bbon|7px|7px|7px|7px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb follow_button=\u00a0\u00bboff\u00a0\u00bb url_new_window=\u00a0\u00bbon\u00a0\u00bb]instagram[\/et_pb_social_media_follow_network][et_pb_social_media_follow_network social_network=\u00a0\u00bblinkedin\u00a0\u00bb url=\u00a0\u00bbhttps:\/\/www.linkedin.com\/in\/val\u00e9rie-de-jesus\/\u00a0\u00bb icon_color=\u00a0\u00bb#242424&Prime; use_icon_font_size=\u00a0\u00bbon\u00a0\u00bb icon_font_size=\u00a0\u00bb20px\u00a0\u00bb _builder_version=\u00a0\u00bb4.24.2&Prime; background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb background_enable_color=\u00a0\u00bbon\u00a0\u00bb border_radii=\u00a0\u00bbon|7px|7px|7px|7px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb follow_button=\u00a0\u00bboff\u00a0\u00bb url_new_window=\u00a0\u00bbon\u00a0\u00bb]linkedin[\/et_pb_social_media_follow_network][et_pb_social_media_follow_network social_network=\u00a0\u00bbyoutube\u00a0\u00bb url=\u00a0\u00bbhttps:\/\/www.youtube.com\/channel\/UCsF6h3lIwMw_48Gad6Xsnpg\u00a0\u00bb icon_color=\u00a0\u00bb#242424&Prime; use_icon_font_size=\u00a0\u00bbon\u00a0\u00bb icon_font_size=\u00a0\u00bb20px\u00a0\u00bb _builder_version=\u00a0\u00bb4.24.2&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb background_enable_color=\u00a0\u00bbon\u00a0\u00bb border_radii=\u00a0\u00bbon|7px|7px|7px|7px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb follow_button=\u00a0\u00bboff\u00a0\u00bb url_new_window=\u00a0\u00bbon\u00a0\u00bb]youtube[\/et_pb_social_media_follow_network][\/et_pb_social_media_follow][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Obtenez une assistance sur mesureConnectez-vous \u00e0 votre compte pour pouvoir ouvrir un ticket sur l&rsquo;exp\u00e9dition concern\u00e9e.<section id='' \n                class='helpie-faq accordions faq-toggle custom-styles' \n                data-collection='' \n                data-pagination='0' \n                data-search='0' \n                data-pagination-enabled='0'\n                role='region'\n                aria-label='FAQ Section'\n                aria-live='polite'><form class=\"search\" onsubmit=\"return false;\" action=\"\"><div class=\"search__wrapper\"><input type=\"text\" class=\"search__input\" aria-label=\"Search\" role=\"searchbox\" placeholder=\"Search\"><span class=\"search__icon\"><svg class=\"svg-icon--search\" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 22 22\">\r\n                        <g fill=\"none\" stroke=\"#171717\">\r\n                            <path stroke-linecap=\"square\" stroke-width=\"2\" d=\"M18.5 18.3l-5.4-5.4\"\/>\r\n                            <circle cx=\"8\" cy=\"8\" r=\"7\" stroke-width=\"2\"\/>\r\n                        <\/g>\r\n                    <\/svg><\/span><\/div><div class=\"search__message\"><\/div><input type=\"hidden\" name=\"trp-form-language\" value=\"en\"\/><\/form><article class=\"accordion\"><div class='helpie-faq-row'><div class='helpie-faq-col helpie-faq-col-12' ><ul><li class=\"accordion__item\"><div class=\"accordion__header\" \r\n                id=\"accordion-header-post-677\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-677\"\r\n                data-id=\"post-677\" \r\n                data-item=\"hfaq-post-677\" data-slug=\"livreur-prendre-colis\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">The carrier did not arrive to collect my parcel: what should I do ?<\/div><\/div><div id=\"accordion-content-post-677\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-677\"\r\n                style=\"background:#FCFCFC;\">\r\n<p class=\"wp-block-paragraph\">If the carrier did not come to collect your parcel, please verify first of all:<br \/>- That the pick-up address is correct in its entirety.<br \/>- That the phone number is correct and originates from the pick-up country.<br \/>- The sender was at the location.<br \/><br \/>After verifying the information above, open a ticket in your customer area indicating your instructions so as to procede with a new pick-up.<\/p>\r\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \r\n                id=\"accordion-header-post-675\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-675\"\r\n                data-id=\"post-675\" \r\n                data-item=\"hfaq-post-675\" data-slug=\"recuperer-identifiant-mot-de-passe\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">I have forgotten my username and\/or password: how can I get it back ?<\/div><\/div><div id=\"accordion-content-post-675\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-675\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">If you have forgotten your username and\/or password, it is possible to get it back.<br>First of all, your username corresponds to the e-mail address provided whilst creating your account.<br>If you have only forgotten your password, you have the possibility to get it back by clicking on \"Forgot your password ?\" located under the connexion form. Fill in your e-mail address to receive a link in your inbox allowing you to provide a new password.<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \r\n                id=\"accordion-header-post-669\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-669\"\r\n                data-id=\"post-669\" \r\n                data-item=\"hfaq-post-669\" data-slug=\"assurance-que-choisir\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">What protection for my shipment?<\/div><\/div><div id=\"accordion-content-post-669\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-669\"\r\n                style=\"background:#FCFCFC;\">\r\n<p class=\"wp-block-paragraph\">To protect your merchandise, you can choose to subscribe to two types of cover: <br \/>-The My Flying Box standard cover is included by default for all our services. It covers the loss or theft of your parcels by the carrier during the shipping process. However, the maximum protection is 50\u20ac per shipment.<br \/>- The My Flying Box Extended cover is strongly suggested if the value of your parcel is above 50\u20ac or if it is fragile (ex: fragile objects or wine bottles).<br \/><strong>Attention, conditions are specific to each shipment. While the standard cover is always applicable, the extended cover might not always be available, depending on the characteristics of your shipment. Make sure to read the applicable conditions during the order process.<\/strong><\/p>\r\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \r\n                id=\"accordion-header-post-666\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-666\"\r\n                data-id=\"post-666\" \r\n                data-item=\"hfaq-post-666\" data-slug=\"comment-puis-je-obtenir-un-devis\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">How can I obtain a quotation ?<\/div><\/div><div id=\"accordion-content-post-666\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-666\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">Thanks to My Flying Box, you can easily obtain a quotation for the parcels you wish to send. The pricings are negociated specially for you so that you can choose the carrier service which serves best your needs. <br><br>Here are the different steps to take:<br>- First of all, create your company account.<br>- Confirm the registration e-mail which will be sent to your inbox.<br>- Go to the Quotation page in your customer area.<br>- You can now fill-in the country, dimensions and weight sections corresponding to your merchandise.<br>- Finally, compare now the different offers available !<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \r\n                id=\"accordion-header-post-664\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-664\"\r\n                data-id=\"post-664\" \r\n                data-item=\"hfaq-post-664\" data-slug=\"trouver-point-retrait-depot\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Where is the closest pick-up or drop-off point ?<\/div><\/div><div id=\"accordion-content-post-664\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-664\"\r\n                style=\"background:#FCFCFC;\">\r\n<p class=\"wp-block-paragraph\">During the sending process of your parcels, you have the possibility to choose a service providing a pick-up by the carrier at your home\/office, however you can also choose a service where you drop-off and pick-up your parcels in relay points.<br \/>According to the different services provided, here is how you can find which relay point is closest to you:<br \/>- If you have chosen the \"Postal\" service with carriers such as <a href=\"https:\/\/www.myflyingbox.com\/en\/transporteurs\/envoyer-un-colis-avec-colissimo\/\">Colissimo<\/a>, <a href=\"https:\/\/www.myflyingbox.com\/en\/transporteurs\/envoyer-un-colis-avec-usps\/\">USPS<\/a> or <a href=\"https:\/\/www.myflyingbox.com\/en\/transporteurs\/bpost\/\">Bpost<\/a>, the drop-off point or pick-up location will be your nearest post-office.<br \/>- If you have chosen the \"Relais\" service such as <a href=\"https:\/\/www.myflyingbox.com\/en\/transporteurs\/mondial-relay\/\">Mondial Relay<\/a>, <a href=\"https:\/\/www.myflyingbox.com\/en\/transporteurs\/chronopost\/\">Chrono Relais<\/a> or <a href=\"https:\/\/www.myflyingbox.com\/en\/transporteurs\/ups\/\">Access Point UPS<\/a>, please head on to the webite of the chosen carrier or go to your customer area to find the closest pick-up or drop-off point.<\/p>\r\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \r\n                id=\"accordion-header-post-662\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-662\"\r\n                data-id=\"post-662\" \r\n                data-item=\"hfaq-post-662\" data-slug=\"reclamation-facture\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Can I make a complaint concerning my billing ?<\/div><\/div><div id=\"accordion-content-post-662\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-662\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">If you have a problem with one of your bills, you can make a complaint to our customer service manager. <br>Indeed, to do this you have a delay of 30 days to challenge the bill once it has been sent. All you need to do is connect to your customer area and open a ticket for the specific shipment.<br><br><\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \r\n                id=\"accordion-header-post-660\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-660\"\r\n                data-id=\"post-660\" \r\n                data-item=\"hfaq-post-660\" data-slug=\"informations-expedition-enregistrees\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Can I save in advance the shipping information already provided during previous shipments ?<\/div><\/div><div id=\"accordion-content-post-660\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-660\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">Your shipping information can be saved on your account:<br>- The address book can be saved as you fill in your shipment form. It can also be integrated through a XLS or CSV file.<br>- The dimensions and weight of your parcels can also be saved.<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \r\n                id=\"accordion-header-post-658\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-658\"\r\n                data-id=\"post-658\" \r\n                data-item=\"hfaq-post-658\" data-slug=\"devise\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Do I have the choice to pay in another currency than the one offered ?<\/div><\/div><div id=\"accordion-content-post-658\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-658\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">You can pay in the currency of your choice. If your currency isn't offered, please contact us through our Help Center.<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \r\n                id=\"accordion-header-post-652\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-652\"\r\n                data-id=\"post-652\" \r\n                data-item=\"hfaq-post-652\" data-slug=\"a-quelle-date-serais-je-facture-par-my-flying-box\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">When will I be billed by My Flying Box ?<\/div><\/div><div id=\"accordion-content-post-652\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-652\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">The bills are sent weekly, every two weeks, or monthly depending on your payment method. Your bill:<br><br>- For prepayed accounts (credit card: Visa, Mastercard or Maestro) : billed weekly.<br><br>- For direct debit payments: the cycle of billing is of 15 to 30 days depending on outstanding amounts and the needs of the client.<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \r\n                id=\"accordion-header-post-650\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-650\"\r\n                data-id=\"post-650\" \r\n                data-item=\"hfaq-post-650\" data-slug=\"quels-moyens-de-paiement-puis-je-utiliser\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">What payment method can I use ?<\/div><\/div><div id=\"accordion-content-post-650\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-650\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">Several payment methods are offered, you can :<br>- Credit your account on your customer area with your credit card : Visa, Mastercard, Maestro. <br>- Be granted an outstanding amount with conditions by choosing the direct debit payment to be debited in 15 or 30 days.<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \r\n                id=\"accordion-header-post-634\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-634\"\r\n                data-id=\"post-634\" \r\n                data-item=\"hfaq-post-634\" data-slug=\"comment-suivre-mon-colis\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">How can I track my parcel?<\/div><\/div><div id=\"accordion-content-post-634\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-634\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">It is possible to track your parcel directly on our platform. <br>You can access the tracking of your parcel on your account in the \"My orders\" page.<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \r\n                id=\"accordion-header-post-618\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-618\"\r\n                data-id=\"post-618\" \r\n                data-item=\"hfaq-post-618\" data-slug=\"lieu-de-travail-livraison\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">The receiver is a professional : can he be delivered at his workplace ?<\/div><\/div><div id=\"accordion-content-post-618\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-618\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">It is possible for professionals to receive a parcel shipment directly to their workplace <br>However, the receiver will need to take certain measures to ensure the shipping goes according to plan :<br>- First of all the professional must ask the authorization of his employer. If he accepts, the delivery to his workplace will be possible.<br>- He also needs to warn the reception service of his company in advance or the person in charge of retrieving parcels. <br>- Finally, the name of the company as well as the name of the receiver need to be clearly mentionned. The reception of the company will need to be able to identify clearly which employee is concerned by the delivery and retrieval of the parcel. Do not hesitate to leave your phone number so that the carrier can contact you if the need arises.<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \r\n                id=\"accordion-header-post-611\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-611\"\r\n                data-id=\"post-611\" \r\n                data-item=\"hfaq-post-611\" data-slug=\"probleme-nous-contacter\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">I am encountering a problem : how can I contact you ?<\/div><\/div><div id=\"accordion-content-post-611\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-611\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">The My Flying Box team is ready to help you if you encounter any issues during your shipping process or at the retrieval of your parcel.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You have the possibility to contact us by signaling an incident relating to a parcel shipment by opening a ticket on your customer area. For this, open the concerned shipment tab and click on \"Open a ticket\". Select the motive of this ticket and give a little more detail in the body of the message.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you do not have access to your account, you can also directly contact us by e-mail or by phone through our contact page. You will then receive a personalised help according to the problem encountered.<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \r\n                id=\"accordion-header-post-609\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-609\"\r\n                data-id=\"post-609\" \r\n                data-item=\"hfaq-post-609\" data-slug=\"clients-suivi-commande\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Will my clients have access to the tracking of their order?<\/div><\/div><div id=\"accordion-content-post-609\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-609\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">Your clients have access to the tracking of their order directly in their customer area on your e-commerce website. It will appear on the page concerning their shipment information.<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \r\n                id=\"accordion-header-post-607\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-607\"\r\n                data-id=\"post-607\" \r\n                data-item=\"hfaq-post-607\" data-slug=\"my-flying-box-visible-site-ecommerce\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Is My Flying Box visible on my e-commerce website ?<\/div><\/div><div id=\"accordion-content-post-607\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-607\"\r\n                style=\"background:#FCFCFC;\">\r\n<p class=\"wp-block-paragraph\">The My Flying Box brand is not visible on your e-commerce website. <strong>Indeed, our delivery module is integrated as a white label on your website. <\/strong>This is why, My Flying Box will not be mentionned on your clients' customer area.<br \/>The module automatically creates itself with the graphical settings of your website, all whilst keeping your personnalisation, from your products  to your image (graphical charters, design, colour etc...).<\/p>\r\n<\/div><\/li><\/ul><\/div><\/div><\/article><\/section>Contactez l&rsquo;\u00e9quipe de My Flying BoxNotre \u00e9quipe est \u00e0 votre disposition pour vous apporter de l&rsquo;aide sur vos exp\u00e9ditions.Notre offreTransporteursPaysRessourcesModule PrestashopDocumentation APIAide et assistanceA proposMentions l\u00e9galesCGVContactSuivez-nous<\/p>","protected":false},"author":8,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"<!-- wp:helpie-faq\/helpie-faq {\"categories\":[\"all\"],\"display_mode\":\"category_accordion\",\"display_category_fields\":[\"description\"],\"open_first\":\"on\",\"enable_wpautop\":\"on\",\"show_search\":\"on\",\"search_placeholder\":\"Rechercher\",\"style\":{\"helpie_faq_title\":{}}} \/-->","_et_gb_content_width":"","footnotes":""},"class_list":["post-522","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.myflyingbox.com\/en\/wp-json\/wp\/v2\/pages\/522","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.myflyingbox.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.myflyingbox.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.myflyingbox.com\/en\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/www.myflyingbox.com\/en\/wp-json\/wp\/v2\/comments?post=522"}],"version-history":[{"count":17,"href":"https:\/\/www.myflyingbox.com\/en\/wp-json\/wp\/v2\/pages\/522\/revisions"}],"predecessor-version":[{"id":13584,"href":"https:\/\/www.myflyingbox.com\/en\/wp-json\/wp\/v2\/pages\/522\/revisions\/13584"}],"wp:attachment":[{"href":"https:\/\/www.myflyingbox.com\/en\/wp-json\/wp\/v2\/media?parent=522"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}